The online ordering process must be followed carefully. FiloBlu srl reserves the right to refuse or cancel an order, in the case of the products being unavailable, or of concerns regarding the authenticity of the customer’s details (incomplete or inconsistent personal details or credit card details, or unfulfilled payments for previous purchases). Communication of the declination or cancellation of your order (by email or phone) may not be immediate, and may also occur as a result of subsequent contact by the customer.
Buying online is simple:
1. Click on the product you are interested in to see detailed information. Select the quantity and size (if relevant), then click “Add to cart”.
2. If you wish to buy the product immediately, click “Buy”. To add it to the contents of your shopping cart, select “Quantity” to update the cart. To remove a product from your shopping cart, click “Remove”. Check the products in your shopping cart, then click “Proceed to checkout” to finalize your order.
3. Enter the information required for shipping then select the payment method
Finally, check the summary of your order and click “Buy”.
After completing the purchase, you will receive an email with the details of your order and confirmation that it has been accepted.
There is no minimum amount for purchasing with prepaid credit. The total amount will be charged in the currency indicated at the time of purchase.
Orders may be placed by over-18s only.
FiloBlu srl will not be held responsible for any orders placed by minors without parental consent.
The prices indicated on the Website shall be understood as inclusive of taxes and VAT. Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.
The following payment methods are accepted:
Payment is carried out on a secure page that uses SSL certificates (Secure Socket Layer), a system that guarantees maximum security for online transactions. Your credit card details are protected from unauthorized access via the SSL encrypted transfer of data, and is not accessible to third parties.
The merchant reserves the right to require additional documents to prove the identity of credit card’s holder. If the documents are missing, the merchant reserves the right to cancel the order. Online security transaction is guararanteed by data cryptographic system and by protected, certified and directed links.