Conditions of Sale
Welcome to braccialini.it (the “Site”), the official online shop of Graziella Braccialini S.p.a.
The products sold on braccialini.it are sold and invoiced by Bloomart Srl, with registered office in via Impiano 1, Laterina (AR) - Italy - Company registered at the Chamber of Commerce of Arezzo under no. REA 156202 of the Register of Companies, Tax Code and VAT number: IT02023720515.
Customer Care department is available for all enquiries regarding orders, deliveries and, more generally, purchases:
- Email: [email protected]
- green number from italy: 800 608 343
- Telephone from abroad: (+39) 055 7450032
from Monday to Friday, from 8.30 to 18.00 (GMT +1: Rome / Paris / Berlin time).
Acceptance of the General Conditions of Sale and conclusion of the contract
The contract stipulated between Bloomart srl. (hereinafter referred to as “Bloomart”) and the Client (that is the party or individual who makes the purchase on the Website, not attributable to their commercial, business or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by Bloomart. By partial Acceptance we mean if, for a single order concerning several products, only the request for the purchase and sale of some products of the same order is accepted by Bloomart. Should the order not be accepted, Bloomart shall in any case provide prompt notification to the Client.
By placing an order through one of the available methods, according to the order form on the Website (hereinafter referred to as the “Order”), the Client confirms having read all the information provided during the purchase process and confirms full acceptance of these General Conditions (hereinafter referred to as the “Conditions”).
These Conditions may be printed or saved on a durable medium, in accordance with the provisions of Article 12 of Italian Legislative Decree 70/2003 and Article 51 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014.
The only products offered for sale by Bloomart are those shown on www.braccialini.it at the time of placing the Order, as they are described on the relevant information pages. It remains the intention in any case that the images used in the description of a product are for information purposes only and may not be fully representative of its characteristics but differ e.g. in colour, shape and size (also because of the browser and the monitor used to access the site and display the images).
To place an Order the Customer must, after carefully viewing the Conditions, fill in all its parts of the relevant form on the Site and send it as well as the characteristics of the product and/or products that it intends to purchase. The tax invoice will be downloadable in the Personal Area of the Customer, on the braccialini.it website, in the section relating to the order in question.
The correct reception of the Order is confirmed by Bloomart by an e-mail reply (that the parties consider a valid communication tool), sent to the email address supplied by the Customer. This confirmation message will summarise the conditions of purchase, as required by the applicable law, as well as the data entered in the Order by the Customer, so that the latter can check it and if necessary communicate without delay, and in any case within 24 hours from sending the e-mail itself, the necessary corrections to the data. In the absence of any communication within this period, the parties agree that Bloomart considers said Order to be completely and tacitly confirmed in all its aspects by the Customer.
Prices and Payment Methods
The prices shown on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment charges are in any case communicated in advance to the Customer through the site on the order summary page or in these Conditions and will be specified in the order confirmation email.
The following payment methods are accepted:
PayPalClients may pay via PayPal in accordance with the specific methods set by the same.
Carta di creditoWhere products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by Bloomart.Under no circumstances and at no stage of the transaction shall Bloomart be able to access the Client’s credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. Bloomart will not collect such data and no computer archive of Bloomart will conserve it, therefore under no circumstances may Bloomart be held responsible for any fraudulent and improper use of credit cards by third parties upon payment.
Delivery of products and associated charges
The products purchased shall be delivered to the address indicated on the Order by the Client within 24-48 hours from Bloomart having accepted the Order, at the cost specifically indicated on the Website before placing the Order. Bloomart reserves the right to accept or refuse requests for delivery beyond the territories of Italy or Europe. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.
With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.
The lead times for delivery indicated by Bloomart are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.
At the time of delivery, the Client shall be required to check:
- that the number of packages delivered corresponds to the number shown on the delivery note.
- that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.
Right to cancel
Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.
To exercise the right of withdrawal, the Customer must activate a specific procedure through the website www.braccialini.it and after logging in with the username and password used during the purchase phase, they must view the details of the order for which they want to make the withdrawal, and finally click the "Make a return" button following the indications present. Alternatively, they can contact Customer Care at the following email address, [email protected], to request the activation of the return procedure.
In case of withdrawal, the Customer must send the products to Bloomart at their own expense within 14 (fourteen) days from the activation of the withdrawal to the following address:
PVS SERVICES ITALIA SRL, Strada A di Gainago 2/A, 43056 - Torrile (PR), Italy.
Although not mandatory, it is advisable to communicate the tracking of the return shipment to the following email address [email protected], also indicating the order number for which they are making the return.
The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:
- the right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (for eg., accessories, complementary items, etc.);
- in order to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.);
- the order number must necessarily be found inside the return package;
- iuntil confirmation of receipt by the warehouse indicated by Bloomart is given, liability for transport shall be borne solely by the Client;
- should the goods be damaged in transit, Bloomart shall notify the Client, in order that the Client may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the Client, at the same time as cancelling the request for termination;
- Bloomart shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods.
In performing the checks and evaluations on the product just mentioned Bloomart will be objective but will make, unilaterally and at its own discretion, a final judgement on the conformity and use of the product made by the Customer for the purpose of accepting the request for withdrawal of the same. Bloomart shall arrange to refund the Client for the amount paid for the returned products, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. Bloomart may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.
Bloomart will refund the Customer the full amount of the returned items, within 14 (fourteen) days of receipt of the goods, verifiable by tracking the return shipment, through the procedure of refund of the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed.
If the Customer has incurred shipping costs during the purchase and if all the items in the order have been returned, only the standard shipping costs will be refunded, any costs for accessory and/or priority shipping services will not be refunded.
In case of partial returns, whereby the return consists of only some items present in an order with multiple items, the shipping costs will not be refunded.
In the case of partial returns, whereby only some items present in an order with multiple items are being returned, if the remaining order does not entitle you to specific promotions, the refund will be made net of the promotion; for example, if the order was made with free shipments for exceeding a certain threshold indicated in the order, and with the return the threshold would no longer be exceeded, the refund made will be reduced by the standard shipping costs provided for the country of shipment of the order.
In any case, the Client shall forfeit the right to cancel should Bloomart discover any of the following:
- that the returned product and/or its accessories, and/or its packaging are not intact;
- that the product is without its external package and or the original internal packaging;
- that the product is missing some of its integral parts and/or accessories (for eg., fastenings, ties, buckles, etc.).
Should the right to cancel be forfeited, Bloomart shall arrange to return the purchased product to the sender, debiting the shipping costs from the same and, if already refunded, the price of the product.
Warning! Cancellation due to defective goods or other problems related to the order
In case of receipt of defective goods or other problems related to the order, Customer Care must be contacted within one week of receipt of the order at the following email address [email protected], and they will evaluate and indicate the correct procedure to follow.
All products sold by Bloomart are covered by a guarantee for 24 (twenty-four) months from the date shown on the purchase document for conformity defects pursuant to Chapter III of Italian Legislative Decree 206/2005. To benefit from assistance under the warranty, the Client must retain the invoice or the payment receipt, along with the delivery note. The warranty for lack of conformity shall be applicable provided that the product concerned has been used correctly, in accordance with its intended use and in compliance with the contents of the instructions for usage and laundering provided in and/or with the product. Should Bloomart, for any reason, not be able to provide the Client with a product under the warranty (repaired or replaced), or should repair or replacement be excessively burdensome, due to the value of the product, Bloomart can proceed to the appropriate reduction of the price paid, that is to say the restitution of the entire amount paid with the termination of the contract depending on the state of wear of the product assessed at its own discretion and unilaterally by Bloomart. Where the implementation of the warranty requires the product to be returned, the same must be returned by the Client in its original packaging, complete in all its parts (including packaging and any documentation and accessories).
Complaints and requests for information
Bloomart may be contacted with reference to any complaints or requests for information:
- Email: [email protected]
- Green number from italy: 800 608 343
- Telephone from abroad: (+39) 055 7450032
Personal data collected with the submission of the Order will be processed (therefore collected and stored) by Bloomart for the sole purpose of meeting the express requests of the Customer, in accordance with European regulation 2016/679 and the privacy statement shown on this website. Any other use of said details shall take place only with the express consent of the Client.
The contract for sale set out in these Conditions and its performance shall be governed by Italian Law. Any contrary legal norms and the United Nations Convention on Contracts for the International Sale of Goods shall not be applicable. Should a dispute arise, it shall be submitted to the jurisdiction of the Courts in the town where the Client is resident.
Trademarks, logos and other distinguishing signs on the site belong to their respective owners. The use of trade marks, logos and other distinguishing signs, including reproduction on other websites by unauthorized third parties, is forbidden. The contents of the Site are protected by copyright (text, images and graphics).
The contract supersedes all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, along with the order, the general conditions relating to the use of the Site and the registration service. Any change or modification to the contract must be accepted in writing by both parties.
All communications between the parties shall be made in writing and sent to the address of the other party as specified in the contract and the order. Communications sent to the other party’s email address, as specified on the Site and in the order, are also considered to be written communication. Communications relating to the validity or existence of this Agreement shall be exclusively delivered by hand or sent by recorded delivery.
The sales contract is written in two versions: Italian and English. In case of any discrepancy in the translation, the Italian language.